WORK SMART eSeminars
An Introduction to Mind MappingLearn how to unleash your creativity and ability to think and solve problems quickly and easily with mind maps. |
How to be a Better NegotiatorNegotiation is a problem-solving process in which two or more people decide to discuss their differences attempt to reach a joint decision about their common concerns. |
How to be More AssertiveUncover the secrets of being more confident in your communication be developing your assertiveness. |
How to Communicate with ConfidenceLearn to be persuasive and confident communicator in both your personal and professional life. |
How to Deliver Telephone Customer ServiceAs more and more customers prefer to do business on the telephone, how to develop stronger telephone service skills. |
How to be Get Organised & Reduce Your ClutterWhether people like to admit it or not, the state of a desk and work area is a reflection of the state of the person’s mind and control. Is it possible to have a totally disorganised work area and be totally in control of your time and priorities? |
How to Manage Interruptions and Daily Time RobbersDo you find yourself caught up with interruptions? Learn how to |
How to Provide Excellent Customer ServiceDelivering consistent, excellent customer service is about sending your customers away happy, so that they are not only satisfied, but also delighted enough to recommend you. |
Strategies for Dealing with Difficult PeopleDiscover how to effectively understand and deal with people who’s behaviour is considered unacceptable or difficult. |
Strategies for Presenting with ConfidenceLearn how to get your message across to any audience with greater confidence and control. Deliver any presentation with greater confidence! |
The E-mail Writer’s WorkshopThis is an essential course for everyone who wants to write shorter and more effective emails. |
Closing the Generation GapLearn more about the four generations in the workplace today and what each generation is looking for in order to succeed and be happy at work. |
Do I Kiss, Bow or Shake Hands?By learning more about people from other cultures in business, you’ll be able to work and communicate with them more effectively. |
How to Double Your Reading SpeedOne of the things that can help deal with all the information that comes our way when at work is the ability to speed read. Speed reading, is the art of reading information quickly and faster than your regular reading speed. It takes practice and is a skill that can be learnt fairly easily. |
How to Have a Success MindsetIt is interesting to think about the difference between successful and unsuccessful people. What really is the difference? What makes some people successful while others remain stuck and becomes slaves to their circumstances? |
How to Embrace ChangeWhen we were children, we behaved like children, somewhere in our teens, we realised that it was time to grow up and behave like adults. When we became adults, we behaved like single people do, having a great time – living life on the wild side. |
How to Improve Your Grammar & Proofreading SkillsNever feel embarrassed again about sending out documents with really bad grammar or typos. Discover the secrets of good grammar. |
How to Make Better DecisionsThis eSeminar will help you feel more confident about making better and more accurate decisions in any workplace situation. |
How to Manage Your CareerGetting a job is only the beginning of managing your career; your career is about where you will end up in the long-term. There will be many transitions and challenges for you to face during the course of your career, even if you decide to stay in the same company for your entire work life. |
How to Save an Hour a DayBeing poor at time management often results in stress, procrastination and a feeling of being overwhelmed by all the things that we need to take care of. |
How to Stay Motivated at WorkEven the most motivated employee can sometimes feel disheartened and need a boost. Motivated employees are found to be happier, more productive and more driven then their peers, so if you want to achieve success at work, it makes sense for you to stay motivated in the workplace. |
How to Take Minutes at MeetingsTaking minutes in meetings is an important part of the meeting process. Learn how to do it the proper way. |
How to Transition from an Employee to a ManagerAre you ready to step up to become a supervisor or manager? Gain the critical skills now in order to prepare yourself to your next career move. |
How to Use Creative Problem-Solving MethodsLearn the best methods to learn to think laterally and apply creativity in order to solve difficult problems at work. |
How to Write Business ReportsRegardless of whether you are in Sales, Marketing, Finance or Management – at some point in time you may be required to right a business report on some aspect of your work. |
Making the Most of Your MeetingsAs a manager and as an employee, chances are that you spend 20 – 50% of your time attending meetings. In some organisations where meetings are structured and a certain process is followed all the time, these meetings can be short, effective and increase productively. |
No More Death by PowerpointIn today’s business presentations, it is very hard to attend a presentation that does not have a PowerPoint. Somehow Microsoft has done such a good job of selling PowerPoint that a presentation and PowerPoint are now interchangeable in all of our heads. |
Projecting a Professional Image at WorkOf course others judge us by our appearance. Learn how to stand out by projecting a professional appearance at work. |
Secrets for Writing Business CorrespondenceGain more confidence whenever you write any type of document I learning the fundamentals of good business writing skills. |
The Psychology of Personal InfluenceDiscover the latest research into personal influence and control. It is possible to persuade other people to your way of thinking. Now, learn how. |
Using Your Emotional Intelligence at WorkThe idea behind emotional intelligence has been around for nearly 100 years, so the concept isn’t exactly new. However, a lot of the most recent research into emotional intelligence and why it matters more than IQ has been promoted by Professor Daniel Goleman. |
A Complaint is A GiftLearn how to take a complaint and turn it into something positive. This eSeminar is asked anyone in a customer service delivery role. |
How to be a High Performing Team MemberA high performing team member can motivate other members to work harder, can ease the friction within a team and can challenge team members to achieve their goals in a timely and efficient manner. |
How to be a Motivating LeaderBe the sort of supervisor or manager that your people aspire to be like. Learn what it takes to be a motivating leader in your workplace. |
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How To Avoid Death By PowerPointHave you ever heard the term ‘Death by PowerPoint’. Perhaps you have been on the receiving end of this phenomenon as a presenter showed slide after boring slide filled with text and graphs and charts and insisted on reading out every single work to you without stopping, until the end of the presentation. |
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How to Manage Your TimeSince the famous book ‘Emotional Intelligence’ written by Daniel Goleman in 1995, the term emotional intelligence has become one of the hottest corporate buzzwords. |
An Introduction to Managing ProjectsWhen most people think of project management, they often think of the process of managing the construction of a 50 story apartment complex, or the development of a new mobile phone, or automobile. When it comes to completing activities that cost millions of dollars, the use of project management techniques makes a lot of sense. |
Becoming a Better CommunicatorBeing an excellent communicator is probably one of the most important skills that you can have in today’s workplace. Good communication is the foundation for every interaction and for every relationship you have at work. |
Creative Problem SolvingBoth problem solving and decision making are highly coveted skills in today’s business world. Both are closely linked and each requires creativity and the ability to identify options, and alternatives to an existing problem. |
How to Create an Effective To Do ListMany people use to do lists, they get in every morning and scribble down a hundred things that they want to get done for the day. I have seen someone people make a to do list and then not use it at all, they just close their notebooks and work on what comes their way. |
How to Deliver an Engaging and Interesting PresentationThere will be times in your career when you will be required to deliver a presentation to a bunch of individuals. This may be a sales presentation, a presentation to a client, to your colleagues or to your bosses. |
How to Impress Your BossWhen you are at work, it’s a lot like trying to date somebody you really like; you need to impress them first. At work you need to impress people around you to get them to want to work with you and have you on their team. The one person you definitely want to aim to impress is your boss. |
How to Manage Customer ComplaintsRegardless of what business you are in, chances are that you will have customers either internal or external who will play a critical role in your business. It is a good idea to remember that no business can exist without customers so it is vital that you learn how to manage your customers both when they are exceptionally thrilled with you and when they are complaining about your product or service. |
How to Prepare for Your Next Performance AppraisalIn this session we are going to look at ways that you can make your own annual appraisal constructive and creative without changing the process that your organisation has established which you need to follow. |
How to Reduce Email in Your InboxIn reality though, email and all forms of ‘instant anything’ can be both a boon and curse. It’s a boon for the obvious reasons; it’s fast, cheap and can shrink the world of business and make things more accessible and easy. |
How to Reduce Stress in a Busy JobYou only have to watch some popular current affairs shows, or read magazines to know that stress is becoming a medical epidemic. While stress has always been something humans have had to deal with, it seems that with life becoming faster and more complicated, more of us are being stressed – especially as a result of our working lives. |
How to Write an Effective SpeechWhen faced with the task of writing a speech, most of us have no idea where to start. You may sit for hours with a piece of blank paper and a few ideas scattered in your head. |
Reducing Your Stress at WorkThere doesn’t seem to be a week that goes by where stress and the effects of stress on professional people isn’t somewhere in the media. It’s fair to say that for most people, life in the new millennium is not only getting faster, with more pressures; it’s also more demanding and stressful. |
Robert Cialdini’s Six Laws of InfluenceEven the most motivated employee can sometimes feel disheartened and need a boost. Robert Cialdini is a Professor of Psychology at Arizona State University and is considered the world’s leading expert on the Psychology of Influence |
Understanding Cultural DiversityDifferent cultures have different ways of talking, dressing and eating, but there is also a lot more to keep in mind. The way they interact with superiors, how genders relate to each other at work, how they relate to time, space, authority etc. |
MANAGEMENT eSEMINARS
Coaching Employees to Improve PerformanceCoaching skills are an essential part of great management skills. Coaching can be described a method or technique used to guide an individual to new learning in defined time frames. |
Counselling For PerformanceWhy is it so important? Because today’s work environment is full of the pressure to do more with less and the key to reducing pressure is to make the most of your valuable resources – people. |
Communication Skills For ManagersHow do you get the best out of your people’s performance? How can you increase the skills or knowledge of an employee? Coaching isn’t something only reserved for sports people and on sporting fields. In order to develop those around you, you could take a coaching approach. |
Goal Setting For ManagersAs a manager you will frequently have to set goals for both your team and yourself. Some of these may be short-term goals and may begin instantly and need to be completed in a few days. |
How to Chair or Facilitate Effective MeetingsAs a manager, you spend a considerable amount of time calling for and leading meetings. However not all meetings are productive and some may even seem like a waste of time. |
Coaching Skills for ManagersToday’s managers must also take on the role of coach. Learn how to use the famous G.R.O.W method to coach your people to greater levels of success. |
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How to Create a Team Vision and Mission StatementIn order to be successful it is important for a team to have clarity of direction. Two ways to do this are to have a Team Vision Statement and a Team Mission Statement. |
How to Create Empowered, Self-Directed TeamsEmployees who are part of a self-directed work team manage themselves. They are responsible for planning, controlling and improving their operations as well as taking corrective action to resolve day to day problems. |
How to Deal with Difficult or Challenging Team MembersAs a manager you will need to identify the disruptive behaviour, understand the group dynamics and the reactions of the group and lastly address the issue with honesty and tact. |
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Increasing ProductivityAs a manger it is your duty to coach, lead and manage your team – developing your team and helping them achieve more. |
How to Make Effective DecisionsDecision making is an important leadership skill. If you can make well-thought out decisions in a timely manner, you can lead your team to success. |
Leadership Vs. ManagementLet’s try and understand some fundamental differences between management and leadership. Though leadership and management often go hand in hand, they are not the same thing. |
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Managing Different GenerationsAs a manager you not only need to deal with employees with different personalities and likes and dislikes, but you also need to be able to manage across the different generations that exist in today’s workplace. |
Mentoring For PerformanceMentoring programs are one of the best ways to motivate and keep your employees. |
The Balanced Scorecard MethodThe phrase balanced scorecard was coined in the 1990’s and is a strategic planning and management system that is used across many industries and by governments, non-profits etc |
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Time Management For LeadersIf you believe the saying ‘time is money’ then you will agree that as a leader you receive 86,400 seconds to use every single day, we all get the same amount of time – it is how wisely and effectively you use this time that determines how successful you are. |
Understanding Individual Team PerformanceAs a manager you know that successful teams require results-oriented goals. However creating these goals is often easier said than done. |
Understanding the Difference Between Coaching, Counselling and MentoringThe purpose of coaching, counselling and mentoring is to enable you to help your employees maximise their contribution at work. |
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What is MotivationIf you want to achieve success at work, then the ability to motivate yourself and others is a crucial skill. Both at work and at home, people who can motivate other people to do what they want done are more successful at accomplishing their goals and vision. |
SALES eSEMINARS
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How to Manage Time & TerritoryTake control of any sales territory and learn to manage your time well within it. |
Conducting Sales MeetingsSo you have done the ground work, and built your sales pipeline. You took a deep breath on Monday and picked up the phone to call prospective customers. |
Dealing With Difficult CustomersOne of the realties of selling a product or service, is knowing that the job is not done after you are done closing the sale. Your customer still needs to receive his product or service in time, be happy with it. |
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Effective Sales Letters And EmailsWhile the majority of your sales pitches will be done face to face or using a presentation, you may also want to incorporate writing effective sales letters and e-mails into your sales strategy. |
Focusing In The OfficeI know that most sales people hate to be in the office, they love to be out there, meeting prospects and signing contracts and closing sales. Unfortunately if you are a sales person today than you can’t avoid going in to the office at least a couple of times a week. |
How To Commit Yourself To ExcellenceSalespeople have one of the most stressful and challenging jobs in the world. It is also one of the most rewarding career paths that you can choose. |
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How To Build Rapport with CustomersAs a salesperson it is important to remember that your customers need to like and identify with you to buy from you. Customers first buy into the person and then into the product. |
How To Keep Your Sales Funnel FullAs a salesperson there are so many things that you need to juggle simultaneously aren’t they. Let’s see if we can take a look at some of the many roles you juggle as part of your job. |
How To Plan Your Way To SuccessThe good news is that as a sales person you are given an incredibly valuable resource at the beginning of each day, the bad news is that every single other person in your field of work is also given this VERY SAME valuable resource, the GREAT news is that if you can use this valuable resource wisely you will be amongst the top 10% of sales people on this planet! |
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How to Sell A Premium ProductEveryone is trying to discount prices; for every product of yours that hits the market there is a cheaper alternative available. |
How To Successfully Ask For ReferralsA secret weapon of successful sales people world over is the ability to ask for referrals. Your customers will often refer you to their friends and colleagues without you asking for them; however this depends on the nature of your product or service and also on your customer. |
Lifetime Customer Value Your CareerIt’s great to be able to sell to a 100 customers a year, they come in they buy from you, you meet your sales targets for the year and everyone is happy. |
Lifetime Customer ValueIt’s great to be able to sell to a 100 customers a year, they come in they buy from you, you meet your sales targets for the year and everyone is happy. |
Managing Your Time on the RoadAlmost all the salespeople I know spend a considerable amount of time on the road every single day. |
Networking Skills For Sales ProfessionalsThere are many different ways to fuel the sales pipeline. One of the most popular ways is by getting a marketing list of people who fall into your target audience and cold calling them. |
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Overcoming Customer ObjectionsAn objection is not the same as a straight out NO – when a customer hangs up on you or slams the door in your face. |
Sell On Value Or Sell On PriceIf you sell on value rather than price, chances are that you will have an easier time closing a sale than if you focussed only on how much it is going to cost the customer. |
Setting Up AppointmentsThe truth of the matter is that appointment setting and lead generation are two extremely important activities for any salesperson. |
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The Psychology of SellingOne of the most important weapons you have in your arsenal as a salesperson is the ability to understand how your customers think. |
Understanding Your Customers Buying StyleDISC is a behavioural style analysis that can help you improve the way you sell by understanding your customers’ primary buying style. |
Using The Pareto Principle To Make More SalesThe Pareto principle is the rule of the ‘vital few and the trivial many’ and was named after Vilfredo Pareto, an Italian economist. |
