Dealing with Difficult People Training

Dealing with Difficult People Training

Unfortunately, difficult people seem to be everywhere. Learning how to both understand and manage interpersonal relationships with people who have unusual or difficult behaviour is important in any team or business environment.

No matter how well balanced or even tempered you are, like most people, you and your team probably have one or two people in your professional or personal lives whose behaviour can put your “balance” to the test.

• Learn to help others focus on interests and not take positions.
• Use 1 of over 20+ proven coping and behavioural strategies that work.
• Enhance communications through using common language.
• Turn adversarial situations into welcome communication opportunities.

The good news is that people don’t need to go through their working life “holding your breath” around difficult people. One of the best ways to deal with these people (be they customers or colleagues) is to understand what motivates them to behave this way and try to improve the effectiveness of your communication and actions. It’s also important to know when to let go!

If you or your people are faced with having to deal with people who seem challenging to deal with, the one-day, Dealing With Conflict and Difficult People© will help participants to both understand them and work more effectively with them. How “difficult” a person is to deal with will often depend on self-esteem, self-confidence and willingness to deal with these people.

“Every moment that you spend upset, in despair, in anguish, angry or hurt because of the behaviour of anybody else in your life is a moment in which you have given up control of your life.” Wayne Dyer

At the one-day Dealing with Conflict and Difficult People© seminar participants learn to use a series of powerful communication and personal assertiveness tools for assessing difficult people and managing interpersonal conflict.

Equipped with a set of new behavioural and communication skills, participants will be able to stay focused, respond positively to negative people and be able to get their message across and communicate more effectively with all types of problem behaviours. This one-day program is a true survival guide for working and interacting with challenging people!